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Legal Document · Last Updated 2026

5ers Privacy Policy — How Safe Is Your Data With Us

5ersEvery piece of information you share with us is held in trust. This policy clearly sets out what data we collect, how we use it, and how we keep it safe.

Last Updated: 1 January 2026
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Your Privacy
Our Commitment
Table of Contents
About This Policy

This Privacy Policy 5ersapplies to all services. By using the platform, you are deemed to have agreed to this policy. If you have any questions, please contact us.

1. Introduction to the Privacy Policy

5ers A responsible online betting platform. We believe your personal data is a trust placed in us — and that's not just talk; it's something we demonstrate every day.

This Privacy Policy explains 5ers What data we collect, how it's used, who it is or isn't shared with, and what rights you have. We want you to make informed decisions.

Millions of people in Bangladesh 5erstrusted us enough to register. To honour that trust, we follow international-standard data protection practices, built on GDPR-inspired principles.

In short: we only collect what's necessary to provide our services. We never sell your data or share it with third parties for advertising.

2. What Information Do We Collect?

5ersVarious types of information are collected when you register and use the services. Below is a clear breakdown of what is collected and why.

Personal Identification Information:
  • Full name, date of birth
  • Mobile Number & Email Address
  • National ID number (for KYC verification)
  • Bank / mobile banking account details
Automatically Collected Information:
  • IP Address & Device Information
  • Browser type & operating system
  • Platform Activity Logs
  • Cookies & Session Data
  • Betting History & Transaction Records
Data Type Reason for Collection Mandatory?
Name & Mobile Account Creation Yes
NID Number KYC Verification For Large Transactions
Payment Information Transaction Processing Yes
IP / Device Security & Fraud Prevention Automatic
Betting History Service Improvement & Compliance Automatic
3. How Is the Collected Information Used?

5ers Collected data is used only for its stated purpose. We never use your information unnecessarily.

  • Account creation, management & verification
  • Processing deposits, withdrawals, and betting transactions
  • Providing Customer Support Services
  • Fraud & Money Laundering Prevention
  • Fulfilling legal obligations to regulatory authorities
  • Improving Platform Quality & Security
  • Personalizing Services to Your Preferences
  • Sending Important Notices & Updates

We never: sell your data, share it for third-party advertising, or send marketing messages without your consent.

4. Data Sharing Policy — With Whom & When?

5ers Does not sell or transfer your personal data to third parties. However, information may be shared in the following limited circumstances:

  • Payment Processors: With bKash, Nagad, Rocket, or your bank — solely to process transactions.
  • Law Enforcement: Where required by a court order or legal obligation.
  • Regulatory Authority: To maintain licensing and ensure compliance.
  • Technology Partners: Solely for platform operations, and they are equally bound by the same privacy policy.

Before sharing data with any third party, we ensure they also adhere to internationally recognized data protection standards.

5. Cookies & Tracking Technologies

5ers Cookies are used on the website and app. These are small data files stored on your device that help improve the platform's functionality.

Cookie Types:
  • Essential Cookies: Required to maintain login and session. These cannot be disabled.
  • Functional Cookies: To remember your preferences (language, settings).
  • Analytics Cookies: For platform usage analysis (anonymised).
  • Security Cookies: To prevent fraud and unauthorized access.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the platform.

6. Data Retention & Deletion Policy

5ers No data is stored beyond what is necessary. Each type of information has a defined retention period.

  • Account Information: For the duration of active account + 5 years (for legal compliance).
  • Transaction Records: 7 years (as required by financial regulatory guidelines).
  • KYC Documents: 5 years after account closure.
  • Communication History: 3 years.
  • Cookie Data: At end of session or after a maximum of 1 year.

Once the retention period expires, your data is securely deleted or anonymized.

7. Data Security Measures

Protecting Your Information 5ers A multi-layered security system is in place, with protection enforced at both the technical and human levels.

  • 256-bit SSL Encryption: Maximum-grade encryption applied to all data transfers.
  • Two-Factor Authentication (2FA): An extra layer of security on account login.
  • Firewall & DDoS Protection: Server-level attack prevention.
  • Encrypted Database: All collected data is stored in encrypted form.
  • Regular Security Audits: By independent third-party experts.
  • Access Control: Only authorized personnel have access to limited data.

In the event of a data breach, we will notify all affected members within 72 hours and take immediate action.

8. Your Data Rights

5ersAs a member, you have specific rights over your own data. Contact our support team to exercise any of these rights.

Right to Access Information
The right to know what personal data of yours we hold.
Right to Rectification
The right to request correction of inaccurate or outdated information.
Right to Erasure
The right to request deletion of specific data (except where required by law).
Right to Data Portability
The right to obtain a copy of your personal data for your own records.
Right to Object
The right to object to the use of your data for specific purposes.
Right to Restriction
Requesting that processing be restricted under certain circumstances.

To exercise any of these rights, please contact us: privacy@5ers.biz — We will respond within 30 days.

9. Protection of Children & Minors

5ersServices are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

  • Age verification is mandatory at the time of registration.
  • If a minor's data is identified, the account will be immediately suspended and all associated data deleted.
  • Parents can notify us if they suspect their child may have an account.
10. Third-Party Services & Links

5ersCertain trusted third-party services are used to operate the platform. All such providers operate under our data protection agreements.

  • Payment Gateway: To process transactions — only the minimum necessary payment information is shared.
  • Cloud Storage: For data storage — all information is kept encrypted.
  • Analytics Services: For platform improvement — only anonymous data is used.

These third parties are not permitted to use your information for any other purpose without our authorisation.

11. Policy Changes & Updates

This Privacy Policy may be updated from time to time due to business needs, legal changes, or technical improvements. For significant changes, 5ers Members will be notified in advance.

  • The date of any changes will be noted at the top of the page.
  • For significant changes, you'll be notified by email or SMS.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • Archived copies of previous policies are available upon request.
12. Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

  • Privacy Email: privacy@5ers.biz
  • General Support: support@5ers.biz
  • Response Time: Within 30 business days
  • Live Chat: Available 24/7

We take every privacy request seriously. Your satisfaction is our goal.

5ersHow Your Privacy Is Protected at

Through both technology and policy — we keep your information secure.

256-bit SSL Encryption
Every transaction and data transfer is secured with the highest standard of encryption. 5ersNo data leaves via unsecured channels.
Your Data Is Never Sold
5ers We never sell your personal data or share it with third parties for advertising. Your privacy is not part of our business model.
Two-Factor Authentication
An extra layer of security for your account — even if your password is compromised, unauthorized access remains blocked.
You're in Control of Your Data
View, update, or request deletion of your information at any time. 5ersAt 5ers, you own your data.
Regular Security Audits
Independent external security experts regularly 5ersregularly audits its systems. Any vulnerabilities identified are resolved immediately.
Limited Retention Period
No data is retained beyond the required period. Once the retention period ends, data is securely deleted.
🔒 Your Data Is Safe

Trusted 5ersJoin

We respect your privacy. Enjoy betting in a safe and secure environment. 5ersYour data is always protected on our platform.

Register Securely Terms & Conditions
SSL Secured
No Data Sales
2FA Protection
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Privacy Questions?

If you have any questions or concerns about this Privacy Policy, please get in touch with us. Our FAQ PageYou'll also find answers to frequently asked questions. 5ers Always committed to full transparency.

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